The Helpful Bureau - Volunteer Transport Scheme

Overview

Office open Monday to Friday 9-3

Who can use this service?

You must live in South Broxtowe.

If you have difficulty using public transport or have no neighbours/relatives who can help you, then you can use The Helpful Bureau Transport scheme.
You must be either over 55 or have a disability.

Where can I go?

Our volunteer drivers can take you locally to the doctor, dentist, our lunch club and activities at St Helen’s, shopping, hairdresser, social events, to see a friend etc. Just ask.

Drivers can wait for up to one hour. They will return to take you home if needed.

How much will it cost?

The charge is 50p per mile plus a £2 booking fee, per trip. The mileage is calculated from either the driver leaving their house, or a previous drop off address; plus the mileage of your journey, plus the mileage to return to their home. We try to find a driver who lives close to you, to keep the cost down.

How do I pay?

The fare is payable to the driver who will work out the mileage and the correct charge. You will be asked to sign a receipt, which the driver will give to you.

How do I book a journey?

Call us and we take down your details. We need at least 48 hours notice for you to book a journey, but the more notice you can give us the better. We will do our best to get a driver for your journey. If no driver is available we will call you back and let you know. Please remember that all our drivers are volunteers who give freely of their time.

The details provided in these service listings are supplied by individual providers and not checked for accuracy. The Council does not provide any representation that the individual providers will meet your needs and does not accept any responsibility for making these checks. It is important that you carry out your own checks of DBS certificates and other qualifications to satisfy yourself that they are acceptable and meet your needs.