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Overview

Our helpline is open 7 days per week, between 9am and 11pm.

Feel scared, unsafe or lost?

We’re here to listen. We offer free, confidential support to young people who are away from home, thinking of leaving or feel trapped in an unsafe situation. We’re here to listen when you’re ready to talk.

Contact

Service Team

Referral

Referral requiredNo

Young people

You can contact us whenever you want us and however you want, we are here for you.

Runaway Helpline is free, confidential and 24/7:

  • Call 116 000
  • Text 116 000
  • Email 116000@missingpeople.org.uk

You can text us even if you have no credit left on your mobile phone.

We will talk to you in confidence to explain your options and try to get you the help you want. We won’t tell anybody you have called us unless you want us to. We can’t trace your calls, emails or texts.

Last updated: 30 March 2026