Overview
What is a Priority Services Register?
A Priority Services Register is a free scheme offered by your gas, electricity and water suppliers. Once you register you can receive additional support and special services from each of your suppliers. Registering ensures your supplier tailors their services to meet your needs, for example by providing you with extra help in using your meter. Many of the services offered are free.
Who can join the free Priority Services Registers?
You can be added to a Priority Service Register if you are:
have reached your state pension age
are disabled or have a long-term medical condition
are recovering from an injury
have a hearing or sight condition
have a mental health condition
are pregnant or have young children
have extra communication needs (such as if you don't speak or read English well).
If your supplier knows you have health issues or essential medical equipment in your home you will be prioritised in the event of a break to your supply.
How else can your supplier help you?
The exact services on offer to you vary depending on your supplier, but may include the following services:
advance notice if your supply is going to be interrupted
priority reconnection if your supply is interrupted
alternative facilities for cooking and heating if your supply is interrupted
bills sent to a relative, carer or friend to help you check them
your meter moved free of charge if it's hard for you to use or read the meter
a free quarterly meter reading if you can't read your meter
annual gas safety check
free advice on being more energy efficient
protection from cold callers with a password protection scheme to keep you safe
your bills and meter readings in braille, large print, audio tape, textphone or typetalk if you're visually impaired
extra help to use your meter or appliances
For some of the above, customers may need to be means tested.
How do I register for Priority Services?
If you wish to sign up for the service you need to contact each of your suppliers as they each hold their own customer list. If you decide to change your gas or electric supplier you will have to re-register with the new companies. Apply by contacting your energy supplier or network operator.
Can I sign up a relative?
It is possible to help relatives sign up to Priority Services Register, especially those who may find it difficult to register for a new service, but the customer themselves will need to be present during the phone call.
Next Steps
To register you will need to call each of your utility providers, below are some of the main energy providers. If you are with an energy provider not listed, please check a recent bill for contact information:
Gas and Electric
British Gas 0800 072 8625
Eon 0800 0511 480
EDF 0800 269 450
SSE 0800 622 838
npower 080 172 6999
Scottish Power 0800 027 0072
Water
Severn Trent Water 08457 500 500
Information for Deaf Customers
Gas and Electric
British Gas
If you're deaf or have difficulty hearing Textphone us on 18001 0800 072 8625
Eon
Minicom text telephone, you can call us free of charge on 0800 056 6560, or you can email us at deaf.contact@eonenergy.com
EDF
Minicom 0800 096 2929
SSE
If you use a textphone, you can call our Textline on 0345 026 7023
npower
To contact us by minicom or textphone, use 0800 413 016
Scottish Power
Supplier does not publish information