Overview
Our enquiries phone line is open at the following times: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am - 12.00pm
The role of the Ombudsman is to investigate and make final decisions on complaints from individuals that have not been resolved by the NHS in England, UK government departments, and other public organisations. The Ombudsman does this fairly and without taking sides. The service is free.
The Ombudsman will normally only take on a complaint after you have first tried to resolve the complaint with the organisation involved and have received a final response from them. The Ombudsman believes that the organisation should be given a chance to respond and, where appropriate, try to put things right before they become involved.
You can use the Ombudsman's Complaint Checker to see if they may be able to investigate, or call their helpline to speak to someone about your complaint.
Times and availability
You can also download a complaint form on our website.
Contact
This address is for postal enquiries only.
Address
Local Offer
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