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Hourglass (Safer Ageing), formerly known as Action on Elder Abuse

Overview

Our helpline and chatbot are available 24/7. All other services are open Monday to Friday, 9am to 5pm.

Hourglass is a specialist organisation with teams based in all four nations of the United Kingdom.

Hourglass promotes safer ageing and a fairer society, with a focus on the abuse of older people.

We provide information and advice to older victims of abuse and to those concerned about an older person including families, carers and practitioners.

We operate a unique confidential 24/7 freephone helpline, which provides information, advice and support to victims and others who are concerned about or have witnessed abuse, neglect or financial exploitation.

Times and availability

Age Range: 60+

Contact

Whilst this is our registered address, please note our staff are based remotely across the UK.

Address

Hourglass (formerly known as Action on Elder Abuse)
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Costs

DescriptionCost typeUnit priceCost unit
0.00

our service is free

Last updated: 30 March 2026