Overview
Customer Service telephone available Monday - Friday 8:30am - 5:30pm
The independent regulator of health and social care in England
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.
We work in the following ways.
- Making sure services meet fundamental standards that people have a right to expect whenever they receive care.
- Registering care services that meet our standards.
- Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards.
- Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
- Listening to and acting on your experiences.
- Involving the public and people who receive care in our work and working in partnership with other organisations and local groups.
- Challenging all providers, with the worst performers getting the most attention.
- Making fair and authoritative judgements, supported by the best information and evidence.
- Taking appropriate action if care services are failing to meet fundamental standards of quality and safety.
- Carrying out in-depth investigations to look at care across the system.
- Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.
Contact
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- Multi-Sensory impairment
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Local Offer
We inspect care in hospitals, care homes, people’s own homes, dental and general practices, and other services against the National standards, and we publish our findings on our website and in our inspection reports.
We inspect: Hospitals, Care homes, Clinics, Doctors/GPs, Dentists, Services in your home, Services in the community and Mental health services .
We currently inspect most hospitals, care homes and home care services at least once a year, and we inspect dental services at least once every two years.
The website enables you to search for services and facilities in your area and provides inspection reports for you to see. There is also useful information about the types of services available and what the differences between services are.
Please visit the website for more details or to locate a service in your area.