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Health Services

Health Services are NHS services (though some may be arranged by the NHS and delivered by other organisations) which are provided to help people keep healthy. This may include diagnosis and treatment of illness, care for long term conditions and therapy services to maximise children and young people’s abilities, and mental health support.

Health services are delivered by different professionals and teams. On this page you will find information on specialist health care services for children and young people with disabilities.

PLEASE NOTE: There may be some variations in the services, which are available in different areas of the County. 

Universal Health Services

Universal Health Services

These services are open to all children and young people including those with disabilities: To find out further information click on the links:


Early Years Service

For information on general early years support including child development, immunisations, free early years childcare places and developmental reviews by Healthy Families Teams go to the Parent/Carer Zone on the Notts Help Yourself Website


Healthy Families Teams

Healthy Family Teams are part of the Healthy Families Programme, This service joins together health visitors, school nurses, the Family Nurse Partnership Programme (for first time teenage mums) and the National Childhood Measurement Programme to provide care for children, young people and families. 

There are 20 Healthy Family Teams based across the County. Children, young people and families can receive care from this service from before birth to their late teens, regardless of where they live in Nottinghamshire.

This service works 8.30am – 5pm Monday to Friday but can also work out of hours if needed.

How do I contact my local Healthy Families Team?

To get in touch with your local Healthy Families Team go to the NHS website.


GP's

All children and young people should be registered with a doctor (GP) from birth and a parent/carer needs to do this. If you need to register for the first time, or you want to change doctors, you can find out more and learn how to do this on the NHS website.

Your family's GP is the main point of contact for your family for all your family's health needs. They can refer your child to other NHS services if your child requires specialist support, for example Occupational Therapy, Speech and Language Therapy, Physiotherapy or to a Community Paediatrician. If your child is accessing any of these health services, they will request information from, and share information with your GP. 

GPs also provide an additional Annual Health Checkfor children and young people with learning disabilities. 

Annual Health Check for young people with learning disabilities

Young people aged 14 or above who have a learning disability can have a free health check every year. The health check is done by your own local GP. It is a good way for a young person to get to know their doctor better, and for the doctor to find out more about them. If you have not been invited for an annual health check please contact your doctor who will arrange for one to take place. Find out more on the NHS website and/or you can read this Mencap Easy Read Guide

Contact for Families with disabled children

Contact have produced a useful factsheet for parents of a children or young people with  learning disabilities. It has information on GP learning disability registers and annual health checks, why they are important and how you can support your child or young person to access the services they are entitled to.

 

 

 

 

 

 

 

 

 


Frequently Asked Questions

For frequently asked questions on GP's and hospitals please click on the image below:

Frequently Ask Questions for GP's

Children's Therapy Services

Children's Therapy Services

These are therapy services for children and young people with disabilties. For more details just click on the links:


Children's Physiotherapy and Occupational Therapy (NHS)

The service provides physiotherapy and occupational therapy assessment and treatment for children who have a disability or long term condition affecting their movement or mobility.

They provide advice on equipment and management. They work closely with parents and carers and other services involved with the child to provide effective care.

Find out more information on the SEND Local Offer website.


Children's Occupational Therapy Service (Nottinghamshire County Council)

The children's Occupational Therapy team is based within the wider Nottinghamshire Integrated Children's Disability Service.

The team provides specialist assessment for disabled children and young people resident in Nottinghamshire up to the age of 18, who have a permanent and substantial disability which has an adverse effect on their ability to carry out normal day to day activities within the home environment.

Occupational Therapy aims to provide support and intervention to help children and young people with disabilities develop to their full potential, taking into account the stage of development the child/young person has reached. It can assist with overcoming practical problems and maximising a child/young person's independence in their own home, as well as supporting parents/carers to care for their disabled child/young person safely.

Find out more information on the SEND Local Offer website.


Community Children's Team Bassetlaw

The Paediatric Occupational Therapy Team accepts referrals from health professionals and provides assessment support advice, therapy training and equipment for children with with long or short term physical disabilities. Children whose poor motor coordination skills are affecting their ability to function in everyday tasks are also seen. Visits are made to the home, school and other community settings. The primary aim is to promote independence and skills for daily living, using a range of approaches, so that they are able to participate to their full potential and overcome discrepancies between performance skills and ability.

Find out more information on the SEND Local Offer website


Children's Speech and Language Therapy Services

The Children's Speech and Language Therapy Service supports children in Nottingham city and county. 

Children meeting the service entry criteria will receive assessment, diagnosis and support. These are delivered in different places, depending on your child's needs.

The first line of contact with Speech and Language Therapy is usually through the Community Speech and Language Therapy Teams, with access to further support as needed. The service also has Speech and Language Therapists who work across Nottinghamshire to support children with more specific and complex needs, including:

  • autistic spectrum disorders
  • cleft lip and palate
  • dysphagia
  • hearing impairment
  • learning difficulties 
  • physical difficulties
  • pre-school complex needs 
  • specific language impairment 
  • stammering (dysfluency)

Find out more information on the SEND Local Offer website.


Frequently Asked Questions

For frequently asked questions on therapy services please click on the icon below:

Frequently Ask Questions for GP's

Children's Nursing Services

Children's Nursing Services

These are nursing services for children and young people with disabilties. For more details just click on the links:


Children's Nursing Services

They provide a range of nursing services for children and young people who have a learning disability, physical disability and/or a complex health condition.

These services include:

  • children's community nursing
  • a range of paediatrician led clinics
  • A community nursing service to children with complex health problems, disability and also learning disability.

Find out more information on the SEND Local Offer website.


Bassetlaw Community Children's Nursing Team 

The Community Children’s Nursing Team are a team of specialist children’s nurses and trained healthcare support workers who visit children at home, who have nursing care needs. Services are provided for children registered with a Bassetlaw GP, aged 0 – 19 years, who meet the criteria for acceptance.

They provide care at home for children with any of the below:

  • life limiting/threatening disease/disability who can be safely cared for at home
  • a medical condition
  • a progressive condition resulting in significant health needs and a specialist nursing need.

Find out more information on the SEND Local Offer website.


Bassetlaw Children's Community Learning Disability Nursing

This service complements the Childrens Community Nursing Team in Bassetlaw. It offers information and advice for families and other professionals about special needs/learning disability.

Find out more information on the SEND Local Offer website.


Children's Special School Nursing

This service provide nursing support and advice on health issues for children and young people, and their families and carers. They also support the move from children's healthcare to adult healthcare when young people leave school.

The service is available to children and young people who attend a special school in Nottingham City or County from age 3 - 19 years.

Find out more information on the SEND Local Offer website


Paediatric ASD and ADHD Nurse Specialist - Sherwood Forest Hospitals

The nurse provides care for children aged 0-19 with autistic spectrum disorders or attention deficit hyperactivity disorder in Mansfield, Ashfield and Newark and Sherwood areas.

Find out more information on the SEND Local Offer website.


Youth Offending Team Nursing Service

They are a small nursing team which provides health needs assessments to children and young people within the criminal justice system. They are part of the wider Children in Care and Adoption Team for the City and County.

Find out more information on the SEND Local Offer website.

Palliative and end of life care for children with life limiting conditions

Palliative and end of life care for children with life limiting conditions

These are palliative and end of life care services for children and young people with life limiting conditions and their families. For more details just click on the links:


Children's Nursing Services

They provide a range of nursing services for children and young people who have a learning disability, physical disability and/or a complex health condition.

These services include:

  • children's community nursing
  • a range of paediatrician led clinics
  • a community nursing service to children with complex health problems, disability and also learning disability.

Find out more information on the SEND Local Offer website.


Bassetlaw Childrens Community Nursing Team

The Community Children’s Nursing Team are a team of specialist children’s nurses and trained healthcare support workers who visit children at home, who have nursing care needs. Services are provided for children registered with a Bassetlaw GP, aged 0 – 19 years, who meet the criteria for acceptance.

They provide care at home for children with any of the below:

  • life limiting/threatening disease/disability who can be safely cared for at home
  • a severe medical condition
  • a progressive condition resulting in significant health needs and a specialist nursing need.

The nursing team provide equipment and training to ensure children with significant health needs can access educational and community settings to achieve their full potential.

Find out more information on the SEND Local Offer website.


Butterfly Project

The Butterfly Project provides comprehensive practical and emotional support to children and young people with life limiting illnesses and their families, from diagnosis to bereavement. 

Find out more information on the SEND Local Offer website.


Rainbows

As the East Midlands’ only hospice for children and young people, Rainbows is a place where life-limited children and their families can find care and support.

The incredible team of people help relieve symptoms, improve quality of life, support parents and siblings through their bereavements, and care for children until the end.

Find out more information on the SEND Local Offer website.


Bluebell Wood childrens Hospice

Bluebell Wood Children’s Hospice offers care and support to children with a shortened life expectancy, both in their own homes and at our hospice in North Anston

Referrals can be accepted from anyone, provided they are made with the knowledge and agreement of the family.

Find out more information on the SEND Local Offer website.


Together for Short Lives

Together for Short Lives is a UK charity for all children with life-threatening and life-limiting conditions and all those who care for them.

They offer support to families, professionals and services.

Find out more information on the SEND Local Offer website.


Children and Young People's Continuing Care

Continuing Care is a package of care, which is arranged and funded by the NHS for children up to the age of 18 who may have very complex care needs. This may be the result of:

  • Congenital conditions
  • long-term or life-limiting conditions
  • disability
  • serious illness or injury

Children with such complex needs may need additional health support to that which is routinlely available from GP practices, hospitals or in the community.

Find out more information on the SEND Local Offer website.

Other Specialist Health Support Services

Other Specialist Health Support Services

These are specialist health services available for children and young people. For more details just click on the links:


Community paediatrics

Community Paediatrics are specialist children’s doctors (Paediatricians) and nurses who have expertise in a range of medical and developmental conditions, including complex disability. Clinics may be held in Health Centres or Hospital settings.

Community Paediatricians may sdee children and young people with the following needs:

  • Concerns about development and late milestones in young children, complex disability requiring medical management.
  • Concerns about genetic conditions or specific syndromes.
  • Children with brain injury, extreme preterm, hearing/vision impairment who require assessment/ongoing input.
  • General paediatric medical problems (e.g. growth concerns, possible fits or seizures etc).
  • Assessment for ADHD, Autism Spectrum Disorder or Tics.

Find out more information on the SEND Local Offer website.


Special Needs Dental Service

Patients are referred to the service if they can't go to the dentist because of some impairments, disability or complex medical condition.

The Special Needs Dental Service is provided by Nottinghamshire Healthcare NHS trust. You may be referred to the service if you are unable to access routine dental care in a general dental practice due to some impairment, disability or complex medical condition. 

Find out more information on the SEND Local Offer website.


Wheelchair Services

Referrals can only be accepted from GP's, Therapists (Physio or OT), Community Nurses and Hospital Staff. Ask your health professional to refer you to your local wheelchair service for an assessment. You'll need to do this before you can get an NHS wheelchair.

The local wheelchair service will decide if you need a wheelchair and, if so, what type.

Find out more information on the SEND Local Offer website.


Continence Support

If you need support around your child's continence please contact your local Healthy Family Practitioner Team to obtain advice and support on management. You can find our further information and obtain contact details on your local Healthy Family Team on the NHS website.


Podiatry Services

We help people with diseases and conditions affecting the feet and lower limbs.

We help people to manage their conditions through treatment, prevention and education.

The service is for:

  • people with complications associated with long term conditions such as diabetes, vascular disease, neuropathy, rheumatoid arthritis, stroke, Parkinson's disease
  • people with multiple and complex podiatric needs including wound management and tissue viability
  • people requiring podiatric surgery
  • people requiring nail surgery
  • people with biomechanical problems e.g. gait/postural problems
  • people with acute foot and ankle problems and conditions
  • service users with foot complications associated with diabetes needing referral to the secondary care foot clinics.

The service is available to all ages.

Find out more information on the SEND Local Offer website.


Epilepsy and Intellectual Disability Support Service

They provide assessment and treatment for adults with complex epilepsy and learning disability across Nottinghamshire. 

Find out more information on the SEND Local Offer website.


Transgender Health

The Nottingham Centre for Transgender Health is an NHS clinic for people who want support with their gender.

Find out more information on the SEND Local Offer website.

Health Services 18-25

Health support 18-25

The services below are specifically for adults with disabilities. Click on the links to find out further information on each service: 


Annual Health Check for young people with learning disabilities

Adults and young people aged 14 or above with learning disabilities who are known to their local authority social services, and who are registered with a GP who knows their medical history, should be invited by their GP practice to come for an Annual Health Check. If you have not been invited for an annual health check please discuss this with your GP who will arrange for one to take place. Find out more on the NHS website.

Contact for Families with disabled children

Contact have produced a useful factsheet for parents of a children or young people with  learning disabilities. It has information on GP learning disability registers and annual health checks, why they are important and how you can support your child or young person to access the services they are entitled to.

 

 

 

 

 

 

 

 


Physiotherapy (Adults)

Physiotherapy is the treatment of injury and disease by enhancing the body’s own natural healing mechanisms. In effect, Physiotherapists teach people to help themselves to better health, so whatever your age or condition, Physiotherapists are able to get you back to your best

Common treatment options Physiotherapists use are …exercise, manual therapy, postural correction and advice, plus many more!

Examples of conditions Physiotherapy may be able to help:

  • Joint and muscle symptoms
  • Back and Neck symptoms
  • Rehabilitation after fractures or orthopaedic surgery
  • Soft tissue injuries
  • Whiplash
  • Sports injuries

Find out more information on the NHS website


Specialist Physiotherapy Intellectual Disabilities Service

They work with adults who have an intellectual disability in the City and in the County. Physiotherapists help people reach their full physical potential, so that they can be as independent as possible.

The key aims of physiotherapy are to:

  • improve movement
  • promote physical ability
  • maintain good body posture

Service users will be seen in the best place for them. This might be at home, in day centres, group homes, supported living, clinics, or inpatient areas.

Find out more information on the NHS website


Occupational Therapy (Adults)

Occupational therapy looks for solutions to the practical difficulties you are having at home.

Depending on your needs the Occupational Therapist can supply equipment (on long term loan) to help you stay living in your own home. For example: specialised shower seats, chair raise, toilet equipment.

Adaptations and alterations to your home may help you manage essential daily activities more easily. For example: stair rails, grab rails, stair lifts.

Find out more information on the SEND Local Offer website.


Community Intellectual Disability Nursing Team

The Community Intellectual Disability Nursing Team are a group of Specialist Learning Disability Nurses based in the Community Learning Disability Teams (CLDT's)

Community nurses can help with:

  • emotional and behaviour needs
  • epilepsy
  • health screening
  • understanding your own health needs
  • help with medication
  • healthy eating
  • getting the right help you need from all health services
  • health action plans

They will talk to you about the help you need and how they can support you. This may include:

  • working with your family and support staff
  • giving you advice
  • working with Adult Services and other agencies
  • Working with other health professionals e.g. doctor, hospital, dentist etc

They can give you advice about physical and mental health conditions. We can assess your health needs. We might work with you as an individual, or in a group.

Find out more information on the SEND Local Offer website.

Frequently Asked Questions

For frequently asked questions on Community Learning Disability Teams please click on the image below:

Frequently Ask Questions for GP's

 

 

 

 

 

 


Specialist Continence Advisory Service (Adults)

They offer a confidential continence service for people over 18 years of age.

They provide high quality assessments for people with complex bladder and bowel problems. They aim to identify the cause of the problem and offer treatment to help people to self manage. For people identified with more complex needs they facilitate further referral and signposting for assessment and treatment within the health community.

They provide specialist nurse-led clinics in a variety of community settings.

Find out more information on the SEND Local Offer website.


Speech and Language Therapy (Adults)

They aim to deliver a high quality service to adults in Nottinghamshire County with swallowing, voice and other communication problems.

They work with patients, carers, other healthcare professionals and agencies to help people recover their communication skills as much as possible. They also help people to manage their own long term problems.

The service also supports people who are being cared for at the end of their lives.

They see patients at a number of places across Nottinghamshire. They can also see patients in their own homes if they can't travel.

Group therapy is also provided, when appropriate. The staff work across four areas:

  • stroke
  • long term conditions
  • specialist medicine and dementia
  • voice/head and neck cancer

Find out more information on the SEND Local Offer website.


NHS Continuing Care (Adults)

NHS continuing healthcare is an ongoing package of health and social care that is arranged and funded solely by the NHS where an individual is found to have a primary health need. Such care is provided to an individual aged 18 or over to meet needs that have arisen as a result of disability, accident or illness.

Find out more information on the SEND Local Offer website.


Health Transition

Frequently Asked Questions

For frequently asked questions on Health and Social Care Transitions please click on the image below:

Frequently Ask Questions for GP's

Mental Health Services for Children/Young People

Mental Health Support for Children/Young People

What is mental health?

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Mental health is important at every stage of life, from childhood and adolescence through adulthood.

Over the course of your life, if you experience mental health problems, your thinking, mood, and behavior could be affected. Many factors contribute to mental health problems, including:

  • Biological factors, such as genes or brain chemistry
  • Life experiences, such as trauma or abuse
  • Family history of mental health problems

Mental health problems are common but help is available. People with mental health problems can get better and many recover completely.


Child and Adolescent Mental Health Services (CAMHS)

Child and Adolescent Mental Health Services (CAMHS) are for children/young people up to 18 years old. They offer a range of services for children and young people who arre experiencing issues with their emotional wellbeing and mental health from mild to complex. The service offers a mix of consultation, assessment and therapy. 


What services do they offer?

CAMHS services include the following:

Crisis Resolution Home Treatment Team For children and young people aged up to 18 who are in psychiatric or psychological crisis who, without the crisis resolution home treatment team, a hospital admission would be required. Children and Young People can be referred by a health, social care or education professional or self-referral via the links above.

Alternatively, the professional, young person or parent carer can contact:

Tel: 0115 8440560

Email: CAMHSCrisisTeam@nottshc.nhs.uk

Access hours:

8am to 10pm Weekdays and 10am to 6pm Weekends and Bank Holidays.


How do I access the service?

If you are aged between 12 and 18 years old and have a Nottinghamshire GP, you can self-refer to CAMHS. This means that you can directly approach the team to ask for help. 

CAMHS Single Point of Access (SPA):

Children and young people aged 0-11:

Referral from GP or other professional

‘Self-Referral’ via parent/carer:  https://www.nottinghamshirehealthcare.nhs.uk/camhs

or Tel: 0115 8542299

Young people aged 12-18:

Referral from a GP or other professional

Self-Referral via https://www.nottinghamshirehealthcare.nhs.uk/camhs

or Tel: 0115 8542299

The service is open from 8am to 5pm, Monday to Friday. You will speak to a specially trained professional who will ask you some questions and talk to you about how they can help.  If you prefer, you can ask for help by completing an online self-referral form.

If you prefer you can speak to your GP, school health nurse or an adult in school who can get in touch with CAMHS. Any other professional who works with you like a social worker, counsellor or youth worker can also contact CAMHS to find out how we can help you.


How can I access other mental health support?

For further details on mental health and accessing mental health support services you can visit the NottAlone website


Frequently Asked Questions

For frequently asked questions on Child and Adolescent Mental Health Services (CAMHS) please click on the image below:

Frequently Ask Questions for GP's

Mental Health Services for Adults

Community Mental Health Teams (CMHT)

They work with service users who have mental health difficulties which require the involvement of specialist mental health services and cannot be managed by the GP surgery.

They provide care management and general emotional support, through to specific and other modes of therapy that will help with recovery. Wherever possible, they help to discharge service users back to the care of their GP once a stable period of recovery is achieved. 


Age Range

This service is for men and women aged between 18 and 65 and those over 65 who are already accessing adult mental health services.


Who can refer to the service?

All referrals to the service have to be made by a GP. If you need support you therefore must disucss this with your GP.


Contact

CMHT Bassetlaw Hospital

Kilton

Worksop

Nottinghamshire

S81 0BD

Tel: 01909 502 011

 

CMHT Broxtowe and Hucknall

Hope Centre

Dovecote House

38 Wollaton Road

Beeston

NG9 2NR

Tel: 0115 854 1271

Fax: 0115 9436 600


CMHT Gedling

Manor Road

Carlton

Nottingham

Nottinghamshire

NG4 3AY

Tel: 0115 952 4098

Fax: 0115 9522411

 

CMHT Rushcliffe

93 Musters Road

West Bridgford

Nottingham

Nottinghamshire

NG2 7PG

Tel: 0115 945 5990, option 1

Fax: 0115 982 0461

 

CMHT Newark & Sherwood

65 Northgate

Newark

NG24 1HD

Tel: 0115 854 2216

 

CMHT Mansfield and Ashfield

Millfields Centre

Millbrook Mental Health Unit

King's Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL

Tel: 0115 956 0858

Further Information

Find out more on the NHS website

Children and Young People's Continuing Care

What is Children and Young People's Continuing Care?

Continuing Care is a package of care, which is arranged and funded by the NHS for children up to the age of 18 who may have very complex care needs. This may be the result of:

  • Congenital conditions
  • long-term or life-limiting conditions
  • disability
  • serious illness or injury

Children with such complex needs may need additional health support to that which is routinlely available from GP practices, hospitals or in the community.


Who is eligible for Continuing Care?

Any child or young person up to their 18th birthday who has a complex health need may be eligible.


How can you access Continuing Care?

A referral can be made by any health professional or carer who feels a continuing care package may be required. When a child or young person is
referred for an assessment, the Continuing Care Nurse Assessor might first check if they are likely to need a full assessment.

The assessment will look at the current care being provided but a decision on whether or not a child or young person has a continuing care need is based on the nature of their needs, rather that the care available, or whether or not they have a particular condition.


Who decides and what happens next?

The Health Assessor will make a case to a panel of experts, who decide based on the evidence, and the recommendation, if the child or young person has a continuing care need.

A decision is usually made 6-8 weeks from referral.

Depending on the decision, a package of care is then agreed; some of this care may be provided through existing services; some may need to be specially arranged.

The Continuing Care Team on behalf of the Integrated Care Board (ICB) will keep the package of care under regular review to ensure the developing child or young person’s needs continue to be supported.


Contact details

For further information on Children and Young People's Continuing Care you can telephone: 0115 88 34720 or email: ncp.childrenscontinuingcareservice@nhs.net  


Further Information

For further information you can read a Department of Health leaflet or by clicking on the icon below:

Continuing Care Leaflet

NHS Continuing HealthCare (Adults)

What is NHS Continuing Healthcare?

NHS continuing healthcare is an ongoing package of health and social care that is arranged and funded solely by the NHS where an individual is found to have a primary health need. Such care is provided to an individual aged 18 or over to meet needs that have arisen as a result of disability, accident or illness.


Who is eligible for NHS Continuing Healthcare?

People over 18 years of age who have been assessed as having a 'primary health need' are entitled to NHS Continuing Healthcare. Eligibility for NHS Continuing Healthcare is not dependent on a particular disease, diagnosis or condition, nor on who provides the care or where that care is provided. To determine whether or not you have a primary health need there will be an assessment of elibility. A multi-disciplinary team of professionals will assess whether or not you have a primary health need. 


What services can I receive if I am entitled to NHS Continuing Healthcare?

If you are eligible for NHS Continuing Healthcare, the Integrated Care Board (ICB) will be responsible for your care planning, commissioning services and your case management. The ICB will discuss options with you as to how your care and support needs will be best provided for and managed. 


Will I have to pay for NHS Continuing Healthcare?

No. The NHS care package provided should meet your health and associated social care needs as identified in your care plan. The care plan should set out the services to be funded and/or provided by the NHS. In some circumstances you may wish to purchase additional private care services, but this decision must be voluntary. Any additional services that you choose to purchase should not be meeting the assessed needs for which the ICB is responsible. 


Does NHS Continuing Healthcare last forever?

Not necessarily. Once eligible for NHS Continuing Healthcare, your care will be funded by the NHS. You should normally have a review of your care package after three months, and then every twelve months. The focus of these reviews should be on whether your care plan or arrangements remain appropriate to meet your needs.  


Who do I contact to discuss NHS Continuing Healthcare?

You can contact the following numbers to discuss continuing healthcare:

Nottinghamshire (excluding Bassetlaw): 0115 8834720

Bassetlaw - contact the single point of access on telephone: 01777 274 422


Further information

You can read a Department of Health leaflet by clicking the icon below, an Easy Read Guide is also available:


Public Information Leaflet NHS Continuing Healthcare NHS funded Nursing Care

Easy read NHS Continuing care

Health Advice and Complaints

Queries, Comments, Concerns and Complaints

The Patient Advice and Liaison Service (PALS) deals with patient complaints and advice for most of the Trust's services. For more information please click here.

Contact the Patient Advice and Liaison Service:

Tel: 0115 993 4542 (the office is open Monday to Friday 8.30am - 4.30pm, excluding bank holidays)

Email: PALSandComplaints@nottshc.nhs.uk         

Address: PALS and Complaints, Highbury Hospital, Highbury Road, Nottingham NG6 9DR

Read the leaflet below by clicking on the image or please to here 

Compliments Comments Concerns and Complaints PALS.JPG

 

 

 

 

 

 

 


NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

To read the leaflet please click on the image below or click here 

pohwer NHS complaints Advocacy leaflet image.JPG

 

 

 

 

 

 

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.


British Sign Language Video - Information on Making A Complaint


Easy Read Guides

You can also find out more information on the Easyhealth website on a range of health topics in an easy read format, from asthma to going into hospital to X-rays.


Expert Parent Training Programme

The Expert Parent Programme is an e-learning programme designed by the Council for Disabled Children to help parents and carers to navigate the health system. It will enable you to understand your rights as a parent and provide useful guidance and advice on how to get the best for your child.

The modules include:

  • Understanding the NHS structure
  • Personal Health Budgets
  • Making a complaint
  • Learning disabilities and behaviour that challenges
  • National Deaf Children's Society
  • CAMHS and other mental health support services

To access the training please go to the Council for Disabled Children website


NHS Website

The NHS website provides a range of information on health conditions, medicines, GP online services, NHS services and healthy living. The website also enables you to search for a variety of different services such as GP's, dentists, pharmacy's and your nearest Accident & Emergency.  


Contact for Families with disabled children

Contact have produced a useful factsheet for parents of a children or young people with  learning disabilities. It has information on GP learning disability registers and annual health checks, why they are important and how you can support your child or young person to access the services they are entitled to.

Health Support Organisations and Services

You can find out details for health support organisations and services on the SEND Local Offer website or by clicking on the icon below:

Health Support

The Designated Medical/Clinical Officer

The Designated Medical Officer or Designated Clinical Officers play a key role in implementing the Children and Families Act reforms and supporting joined up working between health services and local authorities. They support the Integrated Care board(ICB, formerly Nottingham and Nottinghamshire CCG and Bassetlaw CCG) in meeting its statutory responsibilities for children and young people with special educational needs or disabilities between the ages of 0 and 25. 

This is a non-statutory role, which would usually be carried out by a paediatrician but the role can be undertaken by a suitably competent qualified and experienced nurse or other health professional in which case the role would be the Designated Clinical Officer (DCO). 


Contacts in Nottinghamshire

Designated Clinical Officer for Special Education Needs and Disabilities (SEND)

on behalf of Nottingham and Nottinghamshire Integrated Care board (ICB)

Address: Sir John Robinson House, Sir John Robinson Way, Arnold, Nottingham, NG5 6DA

Email: nnicb-nnsendehcpandtribunal@nhs.net

 

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