The service during the COVID-19 pandemic:
If you have asked for the service you may be asked to plug in your pre-programmed Home Alarm if you are able to. You will then be supported over the phone to connect it to the monitoring service and test it to make sure it works. However, where this is not possible an Officer will come into your home to connect it for you whilst maintaining social distancing guidelines and wearing the appropriate Personal Protective Equipment.
The normal installation fee of £35 will be reduced to £10 for where we do not enter your home to install.
Repairs of Home Alarms will continue, again maintaining social distancing guidelines and wearing the appropriate Personal Protective Equipment
All our contact points are currently closed to visitors due to COVID-19, however you can still contact a member of our Customer Services team on 0115 981 9911 or via email: email@example.com
Should you have an urgent enquiry that requires a face to face meet at our Customer Service Centre in West Bridgford, please give one of our advisors a call on the number above.
Cotgrave: Cotgrave Hub, Rivermead, Cotgrave, Nottingham NG12 3UQ.
Bingham: Bingham Health Centre on Newgate Street, NG13 8FD.
East Leake: East Leake Library, Gotham Road, LE12 6JG.
To contact Rushcliffe Borough Council, please use the following address:
Rushcliffe Borough Council
We aim to reply to letters as soon as possible and not longer than 10 working days.