Family Lives

family lives

Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. We know that many people play active roles in raising children, from dads and mums, grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about, as well as supporting parenting professionals. We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.

We recognise that the best way to support families is to provide professional, non-judgmental support and advice in a way that all members of the family can freely access. We provide this through our 24 hour helpline, extensive advice on our website, our email and live chat services, befriending services, and parenting/relationship support groups. Nearly all of our services are accessible at no charge to parents and you can contact us 365 days a year.

People contact us about all aspects of family life including child development, issues with schools and parenting/relationship support. We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. It is good to talk and we can help you find solutions and recommend further support within our own wider services and/or from our many partner organisations.

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Contact Details

08088002222 08088002222
Family Lives
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Family Lives support staff take calls from 7am – midnight, any calls during the night are answered by Samaritans. If you need to speak to someone during the night we can divert your call to the Samaritans who are available to offer emotional support.

We currently answer 90% of callers with over 70% answered first time. If you don’t get answered first time please do try again.

Skype is a fast, free and efficient way of us delivering support for anyone needing our help. It allows callers an opportunity to access our services in a way that is more convenient. To use this service you will need to have a Skype account. To set up one up, please visit Once you have your Skype account and are signed in, please open the Skype Dialler and call 0808 800 2222 and press the green call button. You will then be connected to our helpline confidentially and free of charge.

Where to go

Unit 12 The Beeches
Portland College
Nottingham Road
NG18 4TF
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Time, Costs and Availability


Other notes

As well as our core family support services offered through our helpline, email support and online chat, we also work in many different areas and offer tailored support around issues such as bullying, special educational needs, and support for specific communities.

Click here to see more information on how we can help.



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