East Midlands Trains operates high-speed trains to and from London and regional train services across the East Midlands and South Yorkshire.
We want to make sure that travelling with us is an easy and comfortable experience for everyone. We understand the challenges that may be faced for our disabled or elderly customers when travelling by train and we are committed to making sure that we provide assistance and help when needed.
Help is available for journey planning, tickets booking, making seat reservations and for every stage of your journey, including staff to meet you on and off your train.
Click here for more details.
If you can’t give 12 hours notice, do contact us and we will do all we can to help you by contacting the relevant stations to let them know that you will be travelling and require assistance.