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East Midland Trains

East Midlands Trains operates high-speed trains to and from London and regional train services across the East Midlands and South Yorkshire.

We want to make sure that travelling with us is an easy and comfortable experience for everyone. We understand the challenges that may be faced for our disabled or elderly customers when travelling by train and we are committed to making sure that we provide assistance and help when needed.

Help is available for journey planning, tickets booking, making seat reservations and for every stage of your journey, including staff to meet you on and off your train.

Click here for more details.

Contact us

If you can’t give 12 hours notice, do contact us and we will do all we can to help you by contacting the relevant stations to let them know that you will be travelling and require assistance.

Who to contact

Contact Name
To book assistance for your journey
08000 11 33 23
Textphone 03457 078 051
East Midlands Trains

To book assistance for your journey, please complete the booking form with the required details. Or alternatively call 08000 11 33 23, lines are open 24 hours a day with the exception of Christmas Day and Boxing Day.  

Other Details

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East Midlands Trains have a Disabled People’s Protection Policy (DPPP) setting out how they protect the interests of passengers with disabilities.

Policies and Procedures


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Record Last Updated On: 01/06/2019

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