East Midland Trains
East Midlands Trains operates high-speed trains to and from London and regional train services across the East Midlands and South Yorkshire.
We want to make sure that travelling with us is an easy and comfortable experience for everyone. We understand the challenges that may be faced for our disabled or elderly customers when travelling by train and we are committed to making sure that we provide assistance and help when needed.
Help is available for journey planning, tickets booking, making seat reservations and for every stage of your journey, including staff to meet you on and off your train.
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Contact us
If you can’t give 12 hours notice, do contact us and we will do all we can to help you by contacting the relevant stations to let them know that you will be travelling and require assistance.
Last Updated
Record Last Updated On:
Contact Details
- Contact Name
- To book assistance for your journey
- Telephone
- 08000 11 33 23 08000 11 33 23 Textphone 03457 078 051 Textphone 03457 078 051
- Website
- East Midlands Trains
- Scan to visit this website
- Social Media
- Notes
To book assistance for your journey, please complete the booking form with the required details. Or alternatively call 08000 11 33 23, lines are open 24 hours a day with the exception of Christmas Day and Boxing Day.
Related Links
Additional Local Offer Information
Local Offer
- Description
East Midlands Trains have a Disabled People’s Protection Policy (DPPP) setting out how they protect the interests of passengers with disabilities.