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Advanced notice of disruption to the Multi-Agency Safeguarding Hub (MASH)

On Thursday 20 and Friday 21 April the Multi-Agency Safeguarding Hub (MASH) will be providing a limited service due to the upgrade of Frameworki to Mosaic.

On those days, please report safeguarding concerns using the electronic forms available at and only telephone the MASH to report urgent safeguarding concerns that require a Social Worker to visit the vulnerable child or adult at risk on the day of the call.

As always, if a child or adult is in immediate danger, call the Police. Normal service in the MASH will resume on Monday 24 April.

All other children’s and adult social care teams will be affected by the upgrade and will be able to read but not record anything on Frameworki from midnight on Wednesday 19th April to 8.30am on Monday 24 April.

Information will be inputted onto the system as soon as possible after the upgrade. Whilst we have undertaken extensive planning to mitigate against being unable to record we would appreciate your patience and understanding.

Thank you for your co-operation, your patience and understanding.

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