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You Said, We Did (SEND)

The Local Offer must develop and respond to feedback from you, its users. On this page we will publish summaries of the thoughts and comments that you've shared with us. We'll also provide details of what Nottinghamshire is doing in response to this feedback.

Remember if you want to comment on the local offer there are a number of ways you can do this:

1) By completing the short Survey on the Local Offer homepage to let us know how easy you've found using the site. Was it easy to search and navigate? Was information presented in a clear and helpful way? Etc.

2) You can use the "What's Missing" link (above the number 1 on the Local Offer homepage). This opens a comments box which you can use to tell us about services or provision that you are using or aware of that aren't currently included or notify us of gaps in the services and provision that are currently available. Alternatively you can email local.offer@nottscc.gov.uk to let the team know if there are gaps in the Local Offer. Please provide as much information as you can. We'll then make contact with the provider and ask them to register their information on the Local Offer.

3) By using the Nottinghamshire Participation Hub (NPH) meetings in your area to highlight any gaps or to advise on what is or isn't working well with the Local Offer. (You can find out more about NPH by using the link to their website on the right side of this page under ‘external links’). 

NCC accessible standard information:

Telephone: 0300 500 80 80
CSC minicom: 01623 434993
Email: enquiries@nottscc.gov.uk
We are open Monday - Friday 8:00am - 8:00pm and Saturday's 8:00am - 12 noon.

 

Feedback received October 2016:

YOU SAID:

I am the parent of a 20 year old young man, he is wheelchair dependent, but very vocal and extremely sociable. I have used the Local Offer website as I am looking for his next stage, as he will be leaving Portland college next year, July 2017. The site is very useful but I would like to make a couple of observations. I am looking for Day Services and there are plenty, however, it is a little confusing as there are no sections specifically for young people. It would make it alot easier to negotiate if a designated page/section. Also the same applies to respite places. So that as a parent we can see at a glance what is available for our young adults. It may not seem important but I have got frustrated having to go backwards and forwards - Mrs F, Nottinghamshire

WE DID:

  • E-mailed and thanked her for her feedback and clarified how she searched for the information.
  • Advised that we are currently in the process of working on the search function with the company who host the Local Offer website (Open Objects Software Ltd) to ensure that it can bring up more accurate search results and will be raising this again.
  • Advised that another way to search on this occasion would be to go to the ‘directory categories’ on the left side of the search bar and scroll down to 'help in your home and community' then click on to adult day services. If you put in a postcode or an area where you are looking then use the filters to further narrow down the search by age it should bring up more accurate search results.
  • Discuss with Open objects the idea of a pop up pointing at the filters encouraging people to use them.

 

 

 

 

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